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Assessing service quality satisfying the expectations of library customers /

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Bibliografiske detaljer
Hovedforfatter:	Hernon, Peter .
Format:	Printed Book
Udgivet:	New Delhi : Ess Ess , 2009.
Fag:	Service quality

Lignende værker

Assessing service quality: satisfying the expectations of library customers
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Assessing service quality:Satisfying the expectations of library customers
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Library service quality expectations
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Service quality assessment of university libraries in Kerala /

How to give quality service to your customers
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Delivering satisfaction and service quality a customer-based approach for libraries /
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Delivering satisfaction and service quality a customer-based approach for libraries /
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Delivering satisfaction and service quality: a cutomer based approach for libraries
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Quality service pays six keys to success
af: Lefevre, Henry L.
Udgivet: (1997)

Delivering satisfaction and service quality:a customer-based approach for libraries
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Service quality of special libraries in Kerala /
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Delivering satisfaction and service quality
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Delivering satisfaction and service quality
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Managing qualities services in library and information sciences /
af: Sharma, Utpal
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Quality: Sustaining customer service
af: Taylor, Lynda King
Udgivet: (1993)

An Assesment of Library Service Quality in CUSAT(with Reference to School of Management Studies
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af: Bergman, Bo
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Hospitality Service Quality
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Drivers of customer satisfaction in libraries:
af: Chaminda Jayasundara

Service quality and customer satisfaction of health insurance companies in Kerala
af: Abdul Azeez P

Marketing of Service Quality Dimensions
af: Garima Gupta
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Quality Management for Information and Library Managers.
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Udgivet: (1997)

Sage Encyclopaedia of Quality and the Service Economy
af: Dhalgaard-Park Sumi
Udgivet: (2014)

When America Does it Right: Case Studies in Service Quality.
af: Spechler, Jay W.
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Quality control in food services
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Udgivet: (1976)

Handbook of Quality Service in Team
af: Tony Newby
Udgivet: (2005)

Service Quality of A University Library: A case study of Calicut university library /
af: Sajna, C.

Satisfying internal customers first
af: Chang, Richard Y
Udgivet: (1994)

Satisfying internal customers first
af: Chang, Richard Y
Udgivet: (1994)

Assesment of the service quality of Kozhikode Public Library and research centre /
af: Souda, N.
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Methods for measuring quality of libraries
af: Bavakutty, M.
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TQM in Library and Information services /
Udgivet: (1999)

Delivering Satisfaction and Service Quality : A customer-Based Approach for Libraries
af: Hernon,Peter
Udgivet: (2009)

Fundementals of service quality management in hospitality and tourism
af: Saxena, R.P
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Quality improvement in European public services Concepts,cases and commentary
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Quality values banking : effective management systems that in create earnings, lower costs, anD provide competitive customer service
af: Gray, Janet L
Udgivet: (1992)

Use of ICT for Quality Enhancement and sustainability in Libraries
af: Sudhir Nagarkar
Udgivet: (2019)