Hernon, P. . .. (2009). Assessing service quality satisfying the expectations of library customers. Ess Ess.
Styl ChicagoHernon, Peter. Assessing Service Quality Satisfying the Expectations of Library Customers. New Delhi: Ess Ess, 2009.
Citace podle MLAHernon, Peter. Assessing Service Quality Satisfying the Expectations of Library Customers. Ess Ess, 2009.
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