Hernon, P. . .. (2009). Assessing service quality satisfying the expectations of library customers. Ess Ess.
Chicago ZitierstilHernon, Peter. Assessing Service Quality Satisfying the Expectations of Library Customers. New Delhi: Ess Ess, 2009.
MLA ZitierstilHernon, Peter. Assessing Service Quality Satisfying the Expectations of Library Customers. Ess Ess, 2009.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.