Παραπομπή APA

Hernon, P. . .. (2009). Assessing service quality satisfying the expectations of library customers. Ess Ess.

Παραπομπή Chicago Style

Hernon, Peter. Assessing Service Quality Satisfying the Expectations of Library Customers. New Delhi: Ess Ess, 2009.

Παραπομπή MLA

Hernon, Peter. Assessing Service Quality Satisfying the Expectations of Library Customers. Ess Ess, 2009.