Kaushik Mukerjee. (1995). Customer relationship management: A strategic approach to marketing. Prentice Hall.
Chicago Edition CitationKaushik Mukerjee. Customer Relationship Management: A Strategic Approach to Marketing. New Delhi: Prentice Hall, 1995.
MLA Edition CitationKaushik Mukerjee. Customer Relationship Management: A Strategic Approach to Marketing. Prentice Hall, 1995.
Warning: These citations may not always be 100% accurate.