Παραπομπή APA

Jagdish N Sheth. (2004). Customer relationship management: Emerging concepts, tools and applications. Tata Mc Graw Hill.

Παραπομπή Chicago Style

Jagdish N Sheth. Customer Relationship Management: Emerging Concepts, Tools and Applications. New Delhi: Tata Mc Graw Hill, 2004.

Παραπομπή MLA

Jagdish N Sheth. Customer Relationship Management: Emerging Concepts, Tools and Applications. Tata Mc Graw Hill, 2004.