APA Edition Citation

Thompson, H. Customer centered enterprise: How IBM and other world-class companies achieve extraordinary results by putting customers first. Tata Mc Graw Hill.

Chicago Edition Citation

Thompson, Harvey. Customer Centered Enterprise: How IBM and Other World-class Companies Achieve Extraordinary Results by Putting Customers First. New Delhi: Tata Mc Graw Hill.

MLA Edition Citation

Thompson, Harvey. Customer Centered Enterprise: How IBM and Other World-class Companies Achieve Extraordinary Results by Putting Customers First. Tata Mc Graw Hill.