APA Edition Citation

Knapp, D. . .. (2002). Guide to customer service skills for the help desk professional. Thomson Learning.

Chicago Edition Citation

Knapp, Donna. Guide to Customer Service Skills for the Help Desk Professional. Canada: Thomson Learning, 2002.

MLA Edition Citation

Knapp, Donna. Guide to Customer Service Skills for the Help Desk Professional. Thomson Learning, 2002.

Warning: These citations may not always be 100% accurate.