Exploiting CRM: connecting with customers /

Podobne zapisy

• Creating customer delight: the how and why of CRM /
  od: Seth, Rakesh .
  Wydane: (1999)
• Customer relationship management (CRM)
  od: Singh, P P; Kumar, N Jinender
  Wydane: (2009)
• Creating Customer Delight : How and why of CRM
  od: Kiriti, Seth
  Wydane: (2005)
• CRM in real time
  od: Goldenberg, Barton J.
  Wydane: (2009)
• CRM : redefining customer relationship management
  od: Peel, Jeffrey
  Wydane: (2002)