Creating customer delight: the how and why of CRM /

Míreanna Comhchosúla

• Creating Customer Delight : How and why of CRM
  le: Kiriti, Seth
  Foilsithe: (2005)
• Creating Customer Delight
  le: Seth, Rakesh
  Foilsithe: (2005)
• Exploiting CRM: connecting with customers /
  le: Molineum, Patrick .
  Foilsithe: (2002)
• Why CRM doesn`t work : how to win by letting customers manage the relationship /
  le: Newell, Frederick .
  Foilsithe: (2004)
• Customer relationship management (CRM)
  le: Singh, P P; Kumar, N Jinender
  Foilsithe: (2009)