Creating customer delight: the how and why of CRM /

Eitemau Tebyg

• Creating Customer Delight : How and why of CRM
  gan: Kiriti, Seth
  Cyhoeddwyd: (2005)
• Creating Customer Delight
  gan: Seth, Rakesh
  Cyhoeddwyd: (2005)
• Exploiting CRM: connecting with customers /
  gan: Molineum, Patrick .
  Cyhoeddwyd: (2002)
• Why CRM doesn`t work : how to win by letting customers manage the relationship /
  gan: Newell, Frederick .
  Cyhoeddwyd: (2004)
• Customer relationship management (CRM)
  gan: Singh, P P; Kumar, N Jinender
  Cyhoeddwyd: (2009)