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Why CRM doesn`t work : how to win by letting customers manage the relationship /
| 第一著者: | |
|---|---|
| フォーマット: | Printed Book |
| 出版事項: |
London :
Kogan Page ,
2004.
|
| 主題: |
| LEADER | 00536cam a2200145ua 4500 | ||
|---|---|---|---|
| 020 | |a 0-7494-4241-7 | ||
| 082 | 1 | 4 | |a 658.812 |b NEW-W |
| 100 | 1 | |a Newell, Frederick . | |
| 245 | 1 | 0 | |a Why CRM doesn`t work : how to win by letting customers manage the relationship / |
| 260 | |a London : |b Kogan Page , |c 2004. | ||
| 300 | |a 263p ; | ||
| 650 | 0 | |a Customer relations | |
| 942 | |c BK | ||
| 999 | |c 35499 |d 35499 | ||
| 952 | |0 0 |1 0 |4 0 |6 658_812000000000000_NEWW |7 0 |9 45505 |a KU |b KU |d 2015-07-05 |e KU/Pl.D./UGC/786/05 dtd.18/06/2005 |l 0 |o 658.812 NEW-W |p MB02695 |r 2020-12-24 |y BK | ||