Summers, D. C. S. . .. (1999). Quality management: Creating and sustaining organizational effectiveness. Prentice Hall.
Chicago Edition CitationSummers, Donna C S. Quality Management: Creating and Sustaining Organizational Effectiveness. New Delhi: Prentice Hall, 1999.
MLA Edition CitationSummers, Donna C S. Quality Management: Creating and Sustaining Organizational Effectiveness. Prentice Hall, 1999.
Warning: These citations may not always be 100% accurate.