Managing quality: a practical guide to customer satisfaction /

Benzer Materyaller

• Measuring and managing customer satisfaction: going for the gold /
  Yazar:: Kessler, Sheila .
  Baskı/Yayın Bilgisi: (1996)
• Measuring customer satisfaction
  Yazar:: Gerson, Richard F
  Baskı/Yayın Bilgisi: (2004)
• Hand book for measuring customer satisfaction and loyalty /
  Yazar:: Hill, Nigel .
  Baskı/Yayın Bilgisi: (2004)
• Handbook of customer satisfaction and loyality management
  Yazar:: Hill, Nigel; Alexander, Jim
  Baskı/Yayın Bilgisi: (2013)
• Creating customer satisfaction excellence
  Yazar:: Mody, Suresh M
  Baskı/Yayın Bilgisi: (1997)