Managing quality: a practical guide to customer satisfaction /

Схожие документы

• Measuring and managing customer satisfaction: going for the gold /
  по: Kessler, Sheila .
  Опубликовано: (1996)
• Measuring customer satisfaction
  по: Gerson, Richard F
  Опубликовано: (2004)
• Hand book for measuring customer satisfaction and loyalty /
  по: Hill, Nigel .
  Опубликовано: (2004)
• Handbook of customer satisfaction and loyality management
  по: Hill, Nigel; Alexander, Jim
  Опубликовано: (2013)
• Creating customer satisfaction excellence
  по: Mody, Suresh M
  Опубликовано: (1997)