Managing quality: a practical guide to customer satisfaction /

समान संसाधन

• Measuring and managing customer satisfaction: going for the gold /
  द्वारा: Kessler, Sheila .
  प्रकाशित: (1996)
• Measuring customer satisfaction
  द्वारा: Gerson, Richard F
  प्रकाशित: (2004)
• Hand book for measuring customer satisfaction and loyalty /
  द्वारा: Hill, Nigel .
  प्रकाशित: (2004)
• Handbook of customer satisfaction and loyality management
  द्वारा: Hill, Nigel; Alexander, Jim
  प्रकाशित: (2013)
• Creating customer satisfaction excellence
  द्वारा: Mody, Suresh M
  प्रकाशित: (1997)