Managing quality: a practical guide to customer satisfaction /

Míreanna Comhchosúla

• Measuring and managing customer satisfaction: going for the gold /
  le: Kessler, Sheila .
  Foilsithe: (1996)
• Measuring customer satisfaction
  le: Gerson, Richard F
  Foilsithe: (2004)
• Hand book for measuring customer satisfaction and loyalty /
  le: Hill, Nigel .
  Foilsithe: (2004)
• Handbook of customer satisfaction and loyality management
  le: Hill, Nigel; Alexander, Jim
  Foilsithe: (2013)
• Creating customer satisfaction excellence
  le: Mody, Suresh M
  Foilsithe: (1997)