Managing quality: a practical guide to customer satisfaction /

Antzeko izenburuak

• Measuring and managing customer satisfaction: going for the gold /
  nork: Kessler, Sheila .
  Argitaratua: (1996)
• Measuring customer satisfaction
  nork: Gerson, Richard F
  Argitaratua: (2004)
• Hand book for measuring customer satisfaction and loyalty /
  nork: Hill, Nigel .
  Argitaratua: (2004)
• Handbook of customer satisfaction and loyality management
  nork: Hill, Nigel; Alexander, Jim
  Argitaratua: (2013)
• Creating customer satisfaction excellence
  nork: Mody, Suresh M
  Argitaratua: (1997)