Managing quality: a practical guide to customer satisfaction /

Παρόμοια τεκμήρια

• Measuring and managing customer satisfaction: going for the gold /
  ανά: Kessler, Sheila .
  Έκδοση: (1996)
• Measuring customer satisfaction
  ανά: Gerson, Richard F
  Έκδοση: (2004)
• Hand book for measuring customer satisfaction and loyalty /
  ανά: Hill, Nigel .
  Έκδοση: (2004)
• Handbook of customer satisfaction and loyality management
  ανά: Hill, Nigel; Alexander, Jim
  Έκδοση: (2013)
• Creating customer satisfaction excellence
  ανά: Mody, Suresh M
  Έκδοση: (1997)