Managing quality: a practical guide to customer satisfaction /

Lignende værker

• Measuring and managing customer satisfaction: going for the gold /
  af: Kessler, Sheila .
  Udgivet: (1996)
• Measuring customer satisfaction
  af: Gerson, Richard F
  Udgivet: (2004)
• Hand book for measuring customer satisfaction and loyalty /
  af: Hill, Nigel .
  Udgivet: (2004)
• Handbook of customer satisfaction and loyality management
  af: Hill, Nigel; Alexander, Jim
  Udgivet: (2013)
• Creating customer satisfaction excellence
  af: Mody, Suresh M
  Udgivet: (1997)