Managing quality: a practical guide to customer satisfaction /

Eitemau Tebyg

• Measuring and managing customer satisfaction: going for the gold /
  gan: Kessler, Sheila .
  Cyhoeddwyd: (1996)
• Measuring customer satisfaction
  gan: Gerson, Richard F
  Cyhoeddwyd: (2004)
• Hand book for measuring customer satisfaction and loyalty /
  gan: Hill, Nigel .
  Cyhoeddwyd: (2004)
• Handbook of customer satisfaction and loyality management
  gan: Hill, Nigel; Alexander, Jim
  Cyhoeddwyd: (2013)
• Creating customer satisfaction excellence
  gan: Mody, Suresh M
  Cyhoeddwyd: (1997)