Evans, J. R. . .., & Dean, J. W. . .. (2002). Total quality: Management, organization and strategy. Thomson Learning.
Chicago Edition CitationEvans, James R ., and James W. Dean. Total Quality: Management, Organization and Strategy. Canada: Thomson Learning, 2002.
MLA Edition CitationEvans, James R ., and James W. Dean. Total Quality: Management, Organization and Strategy. Thomson Learning, 2002.
Warning: These citations may not always be 100% accurate.