Cita APA

Nageswara Rao S B & Madhavi C. (2004). Customer service excellence: Trends and strategies. Kanishka Publishers , distributors.

Chicago Edition Citation

Nageswara Rao S B i Madhavi C. Customer Service Excellence: Trends and Strategies. New Delhi: Kanishka Publishers , distributors, 2004.

Cita MLA

Nageswara Rao S B i Madhavi C. Customer Service Excellence: Trends and Strategies. Kanishka Publishers , distributors, 2004.