APA Edition Citation

Carlaw, P. . .., & Deming,Vasudha Kathleen. (2004). Big book of customer service training games. Tata Mc Graw Hill.

Chicago Edition Citation

Carlaw, Peggy ., and Deming,Vasudha Kathleen. Big Book of Customer Service Training Games. New Delhi: Tata Mc Graw Hill, 2004.

MLA Edition Citation

Carlaw, Peggy ., and Deming,Vasudha Kathleen. Big Book of Customer Service Training Games. Tata Mc Graw Hill, 2004.

Warning: These citations may not always be 100% accurate.