Improving customer satisfaction, loyalty, and profit /

類似資料

• Improving Customer Satisfaction, Loyalty, and Profit: An integrated measurement and management system
  著者:: Michael D Johnson, 等
  出版事項: (2006)
• Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
  著者:: Michael D. johnson Anders Gustafsson
  出版事項: (2000)
• Measuring Customer Satisfaction and Loyalty
  著者:: Hages, Bob E
  出版事項: (2010)
• Analysis of customer satisfaction data /
  著者:: Allen, Derek R.
  出版事項: (2010)
• Measuring and managing customer satisfaction going for the gold
  著者:: Kessler, Sheila
  出版事項: (1996)