Cases in call centre management: great ideas (th) at work/

Antzeko izenburuak

• Gower handbook of call and contact centre management
  nork: Calvert, Natalie
  Argitaratua: (2004)
• Performance of Kisan call centres
  nork: Meti C B
• Cases in call center management : great ideas (th)at work
  nork: Richard feinberg, et al.
  Argitaratua: (2005)
• call center handbook
  nork: Dawson, Keith
  Argitaratua: (2001)
• Call centre training handbook: a complete guide to learning & Development in contact centres /
  nork: Wilson, John P .
  Argitaratua: (2009)