Cases in call centre management: great ideas (th) at work/

Eitemau Tebyg

• Gower handbook of call and contact centre management
  gan: Calvert, Natalie
  Cyhoeddwyd: (2004)
• Performance of Kisan call centres
  gan: Meti C B
• Cases in call center management : great ideas (th)at work
  gan: Richard feinberg, et al.
  Cyhoeddwyd: (2005)
• call center handbook
  gan: Dawson, Keith
  Cyhoeddwyd: (2001)
• Call centre training handbook: a complete guide to learning & Development in contact centres /
  gan: Wilson, John P .
  Cyhoeddwyd: (2009)