APA Edition Citation

Feinberg, R. . .., Ruyter,Ko de, & Bennington,Lynne. (2001). Cases in call centre management: Great ideas (th) at work. Jaico Publishing House.

Chicago Edition Citation

Feinberg, Richard ., Ruyter,Ko de, and Bennington,Lynne. Cases in Call Centre Management: Great Ideas (th) at Work. Mumbai: Jaico Publishing House, 2001.

MLA Edition Citation

Feinberg, Richard ., et al. Cases in Call Centre Management: Great Ideas (th) at Work. Jaico Publishing House, 2001.

Warning: These citations may not always be 100% accurate.