Measuring and managing customer satisfaction: going for the gold /

Antzeko izenburuak

• Measuring and managing customer satisfaction going for the gold
  nork: Kessler, Sheila
  Argitaratua: (1996)
• Measuring and managing customer satisfaction going for the gold
  nork: Kessler, Sheila
  Argitaratua: (1996)
• Measuring customer satisfaction
  nork: Gerson, Richard F
  Argitaratua: (2004)
• Hand book for measuring customer satisfaction and loyalty /
  nork: Hill, Nigel .
  Argitaratua: (2004)
• Measuring and managing customer satisfaction
  nork: Kessler, Sheila
  Argitaratua: (1996)