APA Edition Citation

Kessler, S. . .. (1996). Measuring and managing customer satisfaction: Going for the gold. Wheeler Publisher.

Chicago Edition Citation

Kessler, Sheila. Measuring and Managing Customer Satisfaction: Going for the Gold. New Delhi: Wheeler Publisher, 1996.

MLA Edition Citation

Kessler, Sheila. Measuring and Managing Customer Satisfaction: Going for the Gold. Wheeler Publisher, 1996.

Warning: These citations may not always be 100% accurate.