Assessing service quality:Satisfying the expectations of library customers

Lignende værker

• Assessing service quality: satisfying the expectations of library customers /
  af: Henon,, Peter
  Udgivet: (2009)
• Assessing service quality: satisfying the expectations of library customers
  af: Altman, Ellen; Author, et al.
  Udgivet: (2009)
• Assessing service quality satisfying the expectations of library customers /
  af: Hernon, Peter .
  Udgivet: (2009)
• Delivering Satisfaction and Service Quality : A customer-Based Approach for Libraries
  af: Hernon,Peter
  Udgivet: (2009)
• Satisfying internal customers first
  af: Chang, Richard Y
  Udgivet: (1994)