APA Edition Citation

Hernon,Peter, Altman, E., & Dugan, E. R. (2015). Assessing service quality: Satisfying the expectations of library customers (3.). Facet.

Chicago Edition Citation

Hernon,Peter, Ellen Altman, and E. Robert Dugan. Assessing Service Quality: Satisfying the Expectations of Library Customers. 3. London: Facet, 2015.

MLA Edition Citation

Hernon,Peter, et al. Assessing Service Quality: Satisfying the Expectations of Library Customers. 3. Facet, 2015.