Stamatis,, D. (1997). Total quality service: Principles, practices and implementation (1.). Vanity.
Chicago Edition CitationStamatis,, D.H. Total Quality Service: Principles, Practices and Implementation. 1. New Delhi: Vanity, 1997.
MLA Edition CitationStamatis,, D.H. Total Quality Service: Principles, Practices and Implementation. 1. Vanity, 1997.
Warning: These citations may not always be 100% accurate.