APA Edition Citation

Hernon, P. . .., & John R Whitman. (2010). Delivering satisfaction and service quality a customer-based approach for libraries. Indiana Publishing House.

Chicago Edition Citation

Hernon, Peter ., and John R Whitman. Delivering Satisfaction and Service Quality a Customer-based Approach for Libraries. New Delhi: Indiana Publishing House, 2010.

MLA Edition Citation

Hernon, Peter ., and John R Whitman. Delivering Satisfaction and Service Quality a Customer-based Approach for Libraries. Indiana Publishing House, 2010.