Citazione APA

(2010). Customer relationship management: Emerging concepts,tools and applications. Tata Mcgraw-Hill.

Stile di citazione Chicago

Customer Relationship Management: Emerging Concepts,tools and Applications. New Delhi: Tata Mcgraw-Hill, 2010.

Citazione MLA

Customer Relationship Management: Emerging Concepts,tools and Applications. Tata Mcgraw-Hill, 2010.

Attenzione: Queste citazioni potrebbero non essere precise al 100%.