(2010). Customer relationship management: Emerging concepts,tools and applications. Tata Mcgraw-Hill.
Styl ChicagoCustomer Relationship Management: Emerging Concepts,tools and Applications. New Delhi: Tata Mcgraw-Hill, 2010.
Citace podle MLACustomer Relationship Management: Emerging Concepts,tools and Applications. Tata Mcgraw-Hill, 2010.
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