Citace podle APA

(2010). Customer relationship management: Emerging concepts,tools and applications. Tata Mcgraw-Hill.

Styl Chicago

Customer Relationship Management: Emerging Concepts,tools and Applications. New Delhi: Tata Mcgraw-Hill, 2010.

Citace podle MLA

Customer Relationship Management: Emerging Concepts,tools and Applications. Tata Mcgraw-Hill, 2010.

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