APA Edition Citation

(2010). Customer relationship management: Emerging concepts,tools and applications. Tata Mcgraw-Hill.

Chicago Edition Citation

Customer Relationship Management: Emerging Concepts,tools and Applications. New Delhi: Tata Mcgraw-Hill, 2010.

MLA Edition Citation

Customer Relationship Management: Emerging Concepts,tools and Applications. Tata Mcgraw-Hill, 2010.

Warning: These citations may not always be 100% accurate.