APA aipamena

(2010). Customer relationship management: Emerging concepts,tools and applications. Tata Mcgraw-Hill.

Chicago Style aipamena

Customer Relationship Management: Emerging Concepts,tools and Applications. New Delhi: Tata Mcgraw-Hill, 2010.

MLA aipamena

Customer Relationship Management: Emerging Concepts,tools and Applications. Tata Mcgraw-Hill, 2010.

Kontuz: berrikusi erreferentzia hauek erabili aurretik.