Klassen, R. D., & Menor, L. J. (2007). Cases in operations management: Building custemer value through world-class operations. Sage.
Chicago Edition CitationKlassen, Robert D., and Larry J. Menor. Cases in Operations Management: Building Custemer Value Through World-class Operations. New Delhi: Sage, 2007.
MLA Edition CitationKlassen, Robert D., and Larry J. Menor. Cases in Operations Management: Building Custemer Value Through World-class Operations. Sage, 2007.
Warning: These citations may not always be 100% accurate.