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Managing service quality: vol.2

Manylion Llyfryddiaeth
Awduron Eraill:	Kunst,Paul, Lemmink,Jos
Fformat:	Printed Book
Cyhoeddwyd:	London: Paul Chapman 1996
Pynciau:	Management

Eitemau Tebyg

Service quality management /
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Service quality management /
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Quality Service.
gan: Newby, Tony
Cyhoeddwyd: (1998)

Manage quality customer service
gan: Griffith, Sandra
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Service quality management in hospitality and tourism
gan: Kandampully, Jay
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Service quality management in hospitality and tourism
gan: Jay Kandampully, Ed., et al
Cyhoeddwyd: (2008)

Service quality management in hospitality Tourism and leisure /
gan: Kandampully, Jay Etc
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Encyclopaedia of Total Quality Management.Vol.2:Total Quality Management
gan: Petrick, J.A
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Total quality management in human service organisations
gan: Martin, Lawrence L
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Cases in total quality management: Manufacturing and services
gan: Heizer, Jay H.
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Service quality management in hospitality and tourism /
gan: Ahuja, Ravindra
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Introduction to total quality: Quality management for production, processing, and services
gan: Geotsch, David L and Davis, Stanley B
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Building quality service: With competency- based human resource management /
gan: Wagen, Lynn Van Der
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Managing quality /
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Service quality in Hospitality organizations
gan: Gummesson, Evert
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Service quality management in hospitality, tourism, and leisure
gan: Ed by Kandampully, Jay
Cyhoeddwyd: (2012)

Service quality management in hospitality, tourism and leisure
gan: Jay Kandampally, Ed., et al
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Cases in total quality management : Manufacturing and services
gan: Heizer, Jay H; Nathan, Jay
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Quality: Sustaining customer service
gan: Taylor, Lynda King
Cyhoeddwyd: (1993)

Hospitality service quality
gan: Singh, Ranvijay
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Total quality management in human service organizations
gan: Martin, Lawrence L
Cyhoeddwyd: (1993)

Management by quality
gan: Kume, Hitoshi
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Management in services : vol.3
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quality management for IT services
gan: Brian Johnson,martin andrew,david steel
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Quality management
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Managing quality /
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Quality management /
gan: Kanishka Bedi
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Quality management
gan: Bhat, K Shridhara
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Quality Management
gan: Bedi, Kanishka
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Managing quality
gan: Dale, Barrie G, Ed
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Quality Management
gan: Bedi, Kanishka
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Quality management
gan: Bhat, Shridhara
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Quality Management
gan: Bedi, Kanishka
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Quality management
gan: Chatterjee, Abhijit; Sharma, V
Cyhoeddwyd: (2011)

Quality management/
gan: Sharma, N.P
Cyhoeddwyd: (2016)

Productivity and quality management: A modular programme, Vol.2
gan: ILO; APO
Cyhoeddwyd: (1996)

Managing quality of service : a handbook on TQM in govt
gan: Pulparampil, John
Cyhoeddwyd: (1999)

Managing quality of service: A handbook on TQM in Govt.
gan: Pulparampil, John
Cyhoeddwyd: (1999)

Managing quality of service: A handbook on TQM in Govt.
gan: Pulparampil, John
Cyhoeddwyd: (1999)