Kunst,Paul, & Lemmink,Jos. (1996). Managing service quality: Vol.2. Paul Chapman.
Citación estilo ChicagoKunst,Paul, and Lemmink,Jos. Managing Service Quality: Vol.2. London: Paul Chapman, 1996.
Cita MLAKunst,Paul, and Lemmink,Jos. Managing Service Quality: Vol.2. Paul Chapman, 1996.
Warning: These citations may not always be 100% accurate.