Kunst,Paul, & Lemmink,Jos. (1996). Managing service quality: Vol.2. Paul Chapman.
Chicago Edition CitationKunst,Paul, and Lemmink,Jos. Managing Service Quality: Vol.2. London: Paul Chapman, 1996.
Deismireacht MLAKunst,Paul, and Lemmink,Jos. Managing Service Quality: Vol.2. Paul Chapman, 1996.
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