APA aipamena

Kunst,Paul, & Lemmink,Jos. (1996). Managing service quality: Vol.2. Paul Chapman.

Chicago Style aipamena

Kunst,Paul, and Lemmink,Jos. Managing Service Quality: Vol.2. London: Paul Chapman, 1996.

MLA aipamena

Kunst,Paul, and Lemmink,Jos. Managing Service Quality: Vol.2. Paul Chapman, 1996.