Cita APA

Kunst,Paul, & Lemmink,Jos. (1996). Managing service quality: Vol.2. Paul Chapman.

Chicago Edition Citation

Kunst,Paul, i Lemmink,Jos. Managing Service Quality: Vol.2. London: Paul Chapman, 1996.

Cita MLA

Kunst,Paul, i Lemmink,Jos. Managing Service Quality: Vol.2. Paul Chapman, 1996.