Management in services : vol.3

Podobne zapisy

• Total quality service: principles, practices and implementation /
  od: Stamatis,, D.H
  Wydane: (1997)
• Management by quality
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  Wydane: (1996)
• Quality control and management /
  od: Evans, James R
  Wydane: (2008)
• Quality in totality: a manager's guide TQM and ISO 9000 /
  od: Parag Diwan
  Wydane: (2003)
• Total quality management: creating a quality environment for the next millennium /
  od: Ahluwalia,, J.S