Suresh Dalela and Saurabh. (1999). ISO 9000: A manual for total quality management (2nd rev. ed.). S.Chand.
Chicago Edition CitationSuresh Dalela and Saurabh. ISO 9000: A Manual for Total Quality Management. 2nd rev. ed. New Delhi: S.Chand, 1999.
MLA Edition CitationSuresh Dalela and Saurabh. ISO 9000: A Manual for Total Quality Management. 2nd rev. ed. S.Chand, 1999.
Warning: These citations may not always be 100% accurate.