Jha, S. (2000). Services marketing (4th rev. ed.). HPH.
Chicago Edition CitationJha, S.M. Services Marketing. 4th rev. ed. Mumbai: HPH, 2000.
Cita MLAJha, S.M. Services Marketing. 4th rev. ed. HPH, 2000.
Atenció: Aquestes cites poden no estar 100% correctes.