Lanean...
Customer- driven services management
| Egile nagusia: | |
|---|---|
| Formatua: | Printed Book |
| Argitaratua: |
New Delhi
Sage
1999
|
| Gaiak: |
| Alearen deskribapena: | Includes index and bibliography. |
|---|---|
| Deskribapen fisikoa: | 333p. |
| ISBN: | 0-7619-9371-1 |