Parag Diwan. (2003). Quality in totality: A manager's guide TQM and ISO 9000. Deep & Deep.
Čikaški stil citiranjaParag Diwan. Quality in Totality: A Manager's Guide TQM and ISO 9000. New Delhi: Deep & Deep, 2003.
MLA način citiranjaParag Diwan. Quality in Totality: A Manager's Guide TQM and ISO 9000. Deep & Deep, 2003.
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