Parag Diwan. (2003). Quality in totality: A manager's guide TQM and ISO 9000. Deep & Deep.
Chicago Edition CitationParag Diwan. Quality in Totality: A Manager's Guide TQM and ISO 9000. New Delhi: Deep & Deep, 2003.
Cita MLAParag Diwan. Quality in Totality: A Manager's Guide TQM and ISO 9000. Deep & Deep, 2003.
Atenció: Aquestes cites poden no estar 100% correctes.