Henon,, P., & Altman,, E. (2009). Assessing service quality: Satisfying the expectations of library customers. Ess Ess.
Chicago-стиль цитированияHenon,, Peter, and Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. New Delhi: Ess Ess, 2009.
MLA-цитированиеHenon,, Peter, and Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. Ess Ess, 2009.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.