Henon,, P., & Altman,, E. (2009). Assessing service quality: Satisfying the expectations of library customers. Ess Ess.
Styl cytowania ChicagoHenon,, Peter, i Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. New Delhi: Ess Ess, 2009.
Styl cytowania MLAHenon,, Peter, i Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. Ess Ess, 2009.
Uwaga: Te cytaty mogą odróżniać się od wytycznej twojego fakultetu..