Henon,, P., & Altman,, E. (2009). Assessing service quality: Satisfying the expectations of library customers. Ess Ess.
シカゴスタイル引用形Henon,, Peter, , Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. New Delhi: Ess Ess, 2009.
MLA引用形式Henon,, Peter, , Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. Ess Ess, 2009.
警告: この引用は必ずしも正確ではありません.